Shipping policy
# Shipping Policy
**Last updated:** December 17, 2025
This Shipping Policy describes the shipping terms and conditions for purchases made through **Fragancias de Dubai** ("we", "us", "our"). By placing an order on our Shopify store, you agree to the terms outlined below.
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## Store Information
* **Store Name:** Fragancias de Dubai
* **Email:** [fraganciasdedubai@gmail.com](mailto:fraganciasdedubai@gmail.com)
* **Contact Number:** +1 324 200 3303
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## Order Processing Time
* Orders are processed **Monday through Friday** (business days only).
* Orders are not processed, shipped, or delivered on weekends or public holidays.
* Processing time may take up to **5 business days** before shipment.
Once your order has been processed, you will receive a shipping confirmation email with tracking information (when available).
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## Shipping Time Estimates
Shipping times are estimated and may vary due to carrier delays, weather conditions, customs processing, or other circumstances beyond our control.
* **United States:**
Estimated delivery time is **up to 5 business days** after the order has been shipped.
* **International Orders:**
Estimated delivery time is **up to 15 business days** after the order has been shipped.
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## Countries We Ship To
We currently ship to the following regions:
**Canada**
**Latin America**, including but not limited to:
* Mexico
* Guatemala
* Honduras
* El Salvador
* Nicaragua
* Costa Rica
* Panama
* Colombia
* Venezuela
* Ecuador
* Peru
* Bolivia
* Chile
* Argentina
* Uruguay
* Paraguay
* Brazil
* Dominican Republic
* Puerto Rico
* Cuba
If your country is not listed, please contact us before placing your order.
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## Shipping Costs
Shipping costs are calculated and displayed at checkout based on your location and selected shipping method.
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## Customs, Duties, and Taxes (International Orders)
Fragancias de Dubai is not responsible for customs fees, import duties, taxes, or other charges that may be applied by your country’s customs authorities. These charges are the responsibility of the customer.
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## Damaged or Incorrect Orders
If your order arrives **damaged, defective, or incorrect**, please contact us within **3 days of delivery**.
To report an issue, email us at **[fraganciasdedubai@gmail.com](mailto:fraganciasdedubai@gmail.com)** and include:
* Your order number
* Clear photos of the damaged product and packaging
* A brief description of the issue
Claims submitted after 3 days of delivery may not be eligible for replacement or refund.
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## Lost or Delayed Packages
Fragancias de Dubai is not responsible for shipping delays caused by the carrier or circumstances beyond our control. If your package appears lost or significantly delayed, please contact us and we will assist you in filing a claim with the shipping carrier.
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## Address Accuracy
Customers are responsible for providing accurate and complete shipping information. Fragancias de Dubai is not responsible for orders delayed or lost due to incorrect or incomplete addresses.
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## Policy Changes
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated revision date.
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If you have any questions regarding our Shipping Policy, please contact us at **[fraganciasdedubai@gmail.com](mailto:fraganciasdedubai@gmail.com)**.
**Fragancias de Dubai**